We strive to provide our customers with the best possible shopping experience, which includes fast and reliable shipping. Our shipping policy is designed to ensure that your orders are processed quickly and delivered to you in a timely manner. Please read this shipping policy carefully before placing your order.

Shipping Information

We currently ship to addresses in the United States only. All orders are shipped from our warehouse located at 833 Broadway 3nd Floor, New York NY 10003, United States. We offer free standard shipping on all orders. We use reputable carriers such as UPS, FedEx, and USPS to ensure that your orders are delivered safely and on time.

Order Processing

We aim to process all orders within 24-48 hours of receiving them. Orders received after 12 PM EST may be processed the next business day. Please note that orders are not processed or shipped on weekends or holidays. Once your order has been processed, you will receive a shipping confirmation email with a tracking number.

Shipping Timeframes

We offer standard shipping, which typically takes 3-5 business days to arrive. However, delivery times may vary depending on your location and carrier delays. Please note that we cannot guarantee delivery dates or times. If you need your order to arrive by a specific date, please contact us at support@anooda.com and we will do our best to accommodate your request.

Shipping Delays

While we do our best to ensure that your orders are delivered on time, there may be unexpected delays due to weather conditions, carrier delays, or other factors beyond our control. If your order is delayed, we will notify you by email and provide you with an estimated delivery date.

International Shipping

At this time, we do not offer international shipping. We apologize for any inconvenience this may cause.

Order Changes and Cancellations

If you need to make changes to your order or cancel your order, please contact us at support@anooda.com as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed, we cannot guarantee that changes or cancellations can be made.

Order Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package on the carrier's website. Please note that it may take up to 24 hours for the carrier's website to update with your tracking information.

Delivery Issues

If your order is lost or damaged during shipping, please contact us at support@anooda.com as soon as possible. We will work with the carrier to resolve the issue and ensure that you receive your order in a timely manner. If your order is marked as delivered but you did not receive it, please contact the carrier to file a claim.

Conclusion

At Anooda, we are committed to providing our customers with fast and reliable shipping. We offer free standard shipping on all orders and use reputable carriers to ensure that your orders are delivered safely and on time. If you have any questions or concerns about our shipping policy, please contact us at support@anooda.com or by phone at +1 516-544-0306. Thank you for choosing Anooda.

Q: What types of products does Anooda offer?

A: Anooda specializes in artificial flowers and artificial plants, including floral arrangements, succulents, and greenery.

Q: Where is Anooda based?

A: Anooda is based in Robbinsville Township, New Jersey, in the United States.

Q: What are the accepted payment methods for purchases on Anooda?

A: Anooda accepts Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay.

Q: How much does shipping cost on Anooda?

A: Anooda offers free shipping to customers within the United States.

Q: How long does it take for orders to be processed and shipped?

A: Orders are typically processed within 1-2 business days and shipped via standard shipping, which typically takes 3-5 business days.

Q: Can I track my order on Anooda?

A: Yes, Anooda provides tracking information for orders. Customers can access their tracking information through their account or by contacting customer support.

Q: What is Anooda' return policy?

A: Anooda offers a 14-day return policy for eligible products. Items must be returned in their original packaging and in unused condition. Customers are responsible for return shipping costs.

Q: What is Anooda' refund policy?

A: Refunds are issued for eligible products that are returned within the 30-day return period. Refunds are processed within 1-2 business days of receiving the returned item.

Q: How can I contact customer support at Anooda?

A: Customers can contact customer support by emailing support@anooda.com or by calling +1 406-578-1577.

Q: Does Anooda offer international shipping?

A: Currently, Anooda only ships within the United States.

Q: Can I cancel my order on Anooda?

A: Orders can only be canceled prior to shipment. Once an order has been shipped, it cannot be canceled.

Q: Does Anooda offer bulk or wholesale purchases?

A: Yes, Anooda offers bulk and wholesale purchases for select products. Please contact customer support for more information.

Q: What should I do if I receive a damaged or defective product from Anooda?

A: Customers should contact customer support immediately if they receive a damaged or defective product. Anooda will work to resolve the issue and may provide a replacement or refund.

Q: Can I make changes to my order after it has been placed?

A: Changes to an order can only be made prior to shipment. Customers should contact customer support immediately if they need to make changes to an order.

Q: Is it safe to enter my personal and payment information on Anooda?

A: Yes, Anooda takes the security of its customers' personal and payment information seriously. The website uses industry-standard encryption technology to protect sensitive information.